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What our customers say...

Tuesday, December 17, 2019
To: Info @ Fugazi Travel
Subject: Thank you!!


We can’t thank you enough. We had such a fantastic honeymoon at The Kahala! Everything was wonderful. What a beautiful spot, gorgeous beach, lovely ambiance, great customer service.... delicious food. Thank you very much. 

Thank you for the chocolate covered macadamia nuts and champagne. We enjoyed them on our balcony! 
We also had a dolphin encounter which we highly recommend. Not sure if you’ve ever had a review for that option at The Kahala but we would definitely recommend it to future guests at The Kahala.


We look forward to visiting The Kahala again and will gladly book through you! Let us know if there’s ever a special going on there, we will take advantage of it for sure! 

Lori and Jason G.

Friday, August 18, 2017
To: Robert Romano
​Dear Bob,

We just returned from our Baltic cruise! Thank you so much for the excellent St Petersburg tour- we had a great experience and learned so much about imperial Russia. In fact, I've become inspired to read "War and Peace" or at least watch the Netflix version:) The hotel in Copenhagen was a great location and everything went smoothly!
Thanks again and best wishes!



Wednesday, October 5, 2016
To: Robert Romano


Dearest Robert,
You gave us a vacation of fantasies - Thank you.


Lynn & John C.

Friday, June 16, 2017 10:37 AM
To: Nancy Butler
Subject: Disney

I want to thank you so much for helping us with the Disney trip.  Everyone had a really great trip  - one of the grandkids said he didn't think it was possible to have a better vacation.


They did everything they could at least once and I got a "Worlds Greatist Gramma" trophy  presented to me at dinner on the last night. Although it thunder stormed every single day and rained for most of the day (a lot of activities cancelled) they were busy all the time. Rich thought it made it cooler so he didn't mind. I'm forwarding you a picture of the last day at the hotel before it was time to fly home. Thanks again!!!!

Andy J.

Sent: Thursday, August 11, 2016 1:41 PM
To: Robert Romano
Subject: Fantastic!!!

Bob, I can't thank you enough for another wonderful adventure!! All of the places you recommended were wonderful, from location to ambience to lovely and caring staff. The first week in Kenya at Leah's camp was truly amazing, followed by two nights at Ol Pejeta House, which I wholeheartedly would recommend to you and your clients.

We loved Zanzibar and Amsterdam, were so well taken care of, including the drivers who met us and took us back, and everything went very smoothly (if you don't mind a 3AM flight from Zanzibar!)

Thank you so very much, from Leah and from myself. I will always ask you for help, and my friends, when I tell them about our trip, want to know who helped arrange it. So you may be getting more calls from them.

I am so grateful to you,

Sent: Thursday, March 03, 2016 2:30 PM
To: Robert Romano
Subject: Recap

Hi Bob, arrived home late last night after a long journey.
The trip was fabulous!!!  Thanks to your deft hand, we just followed the itinerary and showed up.  It rained alot but did not encumber us one bit.  Comes and goes. Suit up and go. Crowds minimal.

Hotels A.  Hotel Ingleterra was the best by far followed closely by Lungarno.  Next time we will use that hotel as a base and take day trips , if needed, to other small towns. Nothing beats a day on the trail than coming home to the luxury of a nice hotel with a great staff.

Rail A+.  No issues and ITALO RAIL was great. 

Rental Car A.  Europcar was great. No issues.  We will see if we get any tickets.  Don't recall speeding but we sure saw a lot of high speeders.

Transfer A. A must from Fiumicina to Hotel. Great way to be delivered to Hotel.

I think that covers it for now. So many great memories.
Next trip:  ROMA and HOLY LAND.  Hook up with 7-10 day tour in HOLY Land, back to Roma,  then back home.  3 week timespan.  Probably next FEB.

Happy trails.

Thanks again for your help along the way.

Sent: Tuesday, February 02, 2016 5:51 PM
To: Robert Romano
Subject: RE: Welcome Home

Thanks for checking in.  I hope you had a terrific holiday season.  We had a great time in Southeast Asia. 


National Geo always has very good guides so that you feel like you are getting to know something about the country and their culture, not just looking at monuments and statues.  On this trip we had the organizer guide, Jessica Yew from Borneo,  who was with us though all three countries, and then individual  in-country guides for Vietnam, Laos and Cambodia. 


The hotels were marvelous, right out of a Somerset Maugham novel. Altogether a great time. We would recommend it to any of your other clients.

Hope you are off to a great new year in 2016!
Lea Ann 


Sent: Saturday, September 05, 2015
To: Robert Romano
Subject: Re: How was France?

Great great trip.
Backroads does such a fabulous job.
LOVED the hotel in the Marais and will definitely go back there. Location was great. Room was small so would spring for bigger room next time.
All good.
thanks for all your help.

Judy S.

Sent: Monday, November 09, 2015 9:22 AM
To: Robert Romano
Subject: Thank you!!!

Hi Bob,

A somewhat belated huge THANK YOU for a fabulous trip! All of the hotels were superb - wasn't one that we didn't thoroughly love.  The Timeo was gorgeous - and we even got treated to a fireworks display one night as some celebration. 


Our room was at the corner that looked out over the pool and over the dining area so we had a spectacular show at midnight!  The Bellevue Syrene was gorgeous!  What a fabulous property!  And the Il San Pietro was to die for - I sent pictures to my family of the view we had (again a corner) down on Positano and also out to the sea and along the coast up to Amalfi. 


The response I got unanimously is that we were spoiled!  Rather true...  Same with Capri - we loved the Caesar Augustus and also hit it off with the staff (and the owner and his son whom we happened to meet the day we were leaving) - all really quite nice people and a great property!

And fabulous you talked us out of a car on the Amalfi coast! 

You're a true gem - so glad we found you!  Hope you have a wonderful Thanksgiving!

​Carol and Joe

Sent: Monday, September 21, 2015
To: Erika Chiostri
Subject: Our trip

Hi, Erika.


The Palace Hotel in Como was great and they were very nice.  We were all happy with our rooms.

The Villa Laura was AWESOME (as was Sophie)....totally exceeded our expectations.  It had a vegetable garden to die for (cabbage, lettuce, kale, tomato, peppers, celery, eggplant, zucchini, herbs) and a fruit tree grove of apples, pears, pommergranite, figs, grapes and plums)  REALLY?????? We made amazing salads and cut fruit for our incredible selection of cheeses.....BEST food on the planet for SURE! (and inexpensive.......seriously???)

The tour company/tour guides were UNBELIEVABLE! Carl in Chianti was over the top good.........we had a darling tour guide in Assisi too......One guest may fly him to CLE when he's in NY for a bit for a private 50th birthday party....we liked him THAT much.  Our guests said that those 2 tour guides were the BEST they had ever had.....I told them it was because of YOU!!!!!!!!!!!!! The best tour guide we ever had was the guy you set us up with in Pompeii a few years ago....You are truly connected.  George and I sung your praises at least 3x a day.......possibly more...

The Hotel Hassler was very accommodating and wonderful as usual......we actually had the SAME room as last, it was very familiar.  Lovely view of The Vatican.....and LOVED the great air was terribly hot in Rome........2-3 showers a day......LOL! 



Lora B

Sent: Saturday, August 22, 2015
To: Robert Romano
Subject: Extraordinary and magical experience

Dearest Bob,

I know that it was not easy getting commitments from our group, but I must tell you that our time in Italy with  20 guests (four at the Lungarno) was truly  magical in every sense of the word. The Villa itself, the rooms, the beautiful grounds and the extraordinary service made our stay not only delightful, but beyond our expectations. 


Tamara was exceptional and Luisa was a wonderful help to us as well.  We truly felt that we were in someone’s home and we were all treated as royalty. It was a perfect setting for our guests to come back to after our excursions( including the cooking school which was delightful.)  We had to make a few adjustments on Sunday as one of our guests could not find our beach club(after Richard told everyone both in an itinerary we sent and while we were on the bus) and we had to cancel Pisa, but our bus driver was remarkable and understanding and everything worked out well.


We did have our dinner in Lucca at Punto and it was memorable, farm to table food and they set a long table for us in the garden with lanterns. It was enchanting. Richard and I went to a wine tasting there while we were in Lucca and before our other guests arrived and perhaps our reference to our dinner the year prior with our hosts, the Prices, made them roll out the red carpet for us. The food there is extraordinary and Tomas and Jacopo made it extremely special for us. I think that you should consider it for other clients and refer to our party as a standard.  Our dinner in the cellar at Villa La Massa was intimate, beautiful and delicious.  It was a perfect beginning. Each restaurant was unique and lovely and delicious.

Thank you for being patient with us. I think it is almost impossible to be a tour guide, but Italians are so lovely and accommodating that they made it effortless for us and your planning ahead with us gave the majority of our guests a framework.  We appreciate your hard work and we couldn’t have done it smoothly or as creatively without your help. Even the itinerary that you printed set the tone.

My sincere thanks to you for making this a trip to remember. I will have Richard send you a few photos and one of the Palazzo where we held our anniversary party.

All my best,

Sent: Thursday, August 13, 2015
To: Al Morales
Subject: Thank you! 

Hi Al, 

I just want to say "GRAZIE!!!" from the bottom of my heart.  You and your colleagues put together the most amazing trip for me.  It was the most wonderful and fabulous trip of my entire life. I can't tell you how much I appreciate your help in making my 40th birthday a memorable and wonderful experience!

I can't wait to book my next trip with you!

Thanks again!
-Dr. S



Sent: Thursday, August 13, 2015
To: Robert Romano


Italy was magical with my granddaughters.  The only changes I would make if I were to to it again would be one more night in Tuscany and one less in Florence. ... everything was perfect, it was the trip of a lifetime.




Sent: Wednesday, June 11, 2014
To: Christine Fecchi, George Lippi
Subject: Fantastico

Ciao Christine and George. Having a fantastico time. Thanks to both of you. Grand Hotel Paris was exceptional!

Brunelleschi over the top, literally, since Claudio upgraded us to the tower suite overlooking the Duomo ...

he said u are the best. We agree. Mille Grazia and Arividerchi

Sent from Rick's iPhone (Rick S.)

Sent: Sunday, July 06, 2014 3:15 PM
To: Robert Romano
Subject:   THANK YOU!!! 


We absolutely loved El Encanto!!! Thank you so much for everything that you did, the reservations, the hotel rooms, the breakfast credits for each room, the $100/per room resort credit were all just perfect!!!

By far this is one of the best hotel staffs we have ever had anywhere!!! They were beyond helpful, Caitlin at the front desk, the food staff, the pool staff , the car valets, were all unbelievable to us. Could not have been any friendlier, helpful, and just all around wonderful to us. This absolutely added to the enjoyment of the week at El Encanto. We loved that it was a small gorgeous hotel.

Thank you so much for everything! It was a wonderful perfect vacation for our family, We all loved it!!! Baby Sam had the best time ever!!!!

Happy 4th!

Linda H

Sent: Thursday, June 12, 2014
To: Christine Fecchi
Subject: Best trip ever!

Christine, the trip was everything I had hope for and more. It was beautiful! You really arranged a trip of a life time for Bob and I. The accommodations were all wonderful and the views spectacular. Our favorites, although each city was incredible, were probably Cefalu and Positano.


The tour guides, Stefano in Tuscany and Gigi in Rome, were charming and really added so much to the experience. I really could go on and on but you already know how wonderful it all is. It really is a beautiful country with kind and beautiful people. I need to work on my Italian for our next trip. 

We definitely want to return to Sicily and Positano, as well as new places in Italy. 

If not for the stress of my job right now, I’d be floating on air from the fabulous time in Italy. 

Thank you sooooo much. 
Gratzi! Gratzi! Gratzi!

Buona Sera!

Bethe B

Sent: Sunday, July 21, 2013
To: George Lippi
Subject: Re: Honeymoon in Northern/Middle Italy in June 2013

Dear George,

Danielle and I are now back from a gorgeous honeymoon in Italy for a while now. We came back relaxed and with smiles and lasting memories. However, one thing is still outstanding: We would like to thank you and your company to plan this trip.


Especially we would like to thank you for asking Erika to work on our case. She was creative, attentive, patient, always professional - and helped us making all the right choices. All in all, planning our honeymoon with Erika was something we enjoyed a lot and that helped us during a anyway demanding time. 

All the best

Danielle & Axel J.

My family has been using Joe at Fugazi Travel for years! He has booked so many vacations for us - most recently to Costa Rica. I was not traveling with the group and needed to buy my ticket separately, so he graciously helped search for flights/routes that fit my schedule. he didn't even get a commission on it, but was still helpful and friendly. 

We will continue to book our vacations through Fugazi since they are reliable, friendly, attentive, professional and they help make our vacations seamless!!! :)

Ryn C.

Al Morales booked a fairy tale honeymoon to Playa del Carmen for us. We still can not get over how amazing our trip was. First class flights, first class accommodations, and first class service from Al Morales @ Fugazi!

We can't wait to book our next trip through Al!!!

Daragh C.


Dear Fugazi Travel,

I wanted to take this moment to say Thank You for making my and my sons trip to Lourdes a very easy trip. I was very nervous to travel and even more to be in a different country. But honest to God, you made it so easy and stress free. So on behalf of myself and my child, thank you from the bottom of our hearts.

Sincerely, Marisol Q.

Dear George and staff members of the Fugazi Travel Agency,

We very much appreciate the wonderful trip you planned for us in Spain.

Everything was top-notch and indicative of the thoughtfulness you put into arranging everything for us. 
It was a memorable tip, thanks to all of you! 

Phil J. & Ben W. 


Mr Lippi, I personally wanted to thank you for the trip to Italy that you and your company planned. I could not put into words what a great time we had and all of the great history we were able to see in person. 

I especially wanted to tell you what a great, professional and unbelievable job Erika Chiostri did, in planning and making this trip possible for us. It's employees like her that make Fugazi Travel Agency one of the best. This was a very hard trip to plan because of all of the stops and different places we went to and wanted to see, and yet, because of Erika's hard work and perfect planning, the trip was beyond great. 

Once again, thank you for everything, and I am looking forward to have Fugazi travel and Erika Chiostri plan another trip to Italy for me next year. 

Respectfully, RP

Big Al,

Just wanted to thank you for putting together an awesome trip to India for us!  In all my travels around the world I never had the opportunity to visit India, and seeing the Taj Mahal and some of the other antiquites the place has will be something I will long remember... 


Anyway, thanks again and I wish you and your family a Merry Christmas and a prosperous 2010.

All the best,
Don T.


Dear Christine,
Thanks for all your effort in making our trip to Lourdes so fine. But I'm especially grateful for your extra effort to get me home.


Despite the missed connection in Paris, I and my luggage 
made it to Minneapolis three hours later than planned. What a miracle! 


All the best. E.H.

Vicky B is great. She was able to help me and my boyfriend coordinate a trip to Germany and Turkey plus meet my family around the same time. The customer service is superb!

Doreen D.
San Francisco, CA



Erika Chiostri put together two weeks in Spain for our honeymoon that were just perfect. We decided where we wanted to go and for how long but her contact in Spain hooked us up with the most amazing hotels.


Since it was off-season and due to her connection, we stayed in places we'll never get to stay in again. It was just the most perfect trip and we couldn't have asked for anything more.

Dana R.
Belmont, CA

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